Privacy Policy

Yonora ("Yonora", "we", "us") is a communication platform for private messaging, audio calls, video calls, group calls, status updates, media sharing, linked devices, and business tools. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, how long we keep it, and how you can exercise your rights.

Strong privacy promise: Yonora does not sell your personal data. Yonora does not use message content, call content, photos, videos, voice notes, or documents to build advertising profiles. We use data only to operate, secure, support, improve, and legally protect the Service, subject to this Policy.

1. Information Yonora collects

Category	Examples	Primary purpose
Account and profile	Name, username, profile photo, phone number and/or email, settings, language, country or region, login/session data.	Create and manage accounts, display identity to contacts, authenticate users, provide support, prevent abuse, and process deletion or rights requests.
Messages, media, and status	Texts, photos, videos, voice notes, documents, captions, reactions, delivery status, timestamps, status updates, group names, and related metadata.	Deliver and sync content to selected recipients, support group conversations, provide delete/disappearing message functions, troubleshoot delivery, and protect users.
Calls and call signaling	Call participants, call type, call logs, timestamps, duration, missed/answered status, network connection data, and WebRTC signaling needed to connect calls.	Connect audio, video, and group calls, show call history, maintain quality, and prevent abuse. Yonora does not record or store call audio or video content.
Contacts you choose	Names, phone numbers, and email addresses you manually add, import, select, or share with Yonora.	Help you find and communicate with people. Yonora does not upload your full phone address book in the background unless you choose to grant access or import contacts.
Device and technical	Device model, operating system, app version, language, IP address, approximate region, push-notification tokens, crash logs, diagnostics, security events, and usage events.	Deliver notifications, secure accounts, prevent spam and fraud, improve reliability, debug problems, and comply with law.
Business features	Business profile, catalog, order-flow information, automated replies, customer chats, business settings, and support records.	Provide Yonora Business tools and support business-customer communications.
Support, reports, and safety	Support messages, abuse reports, reported content, account identifiers, safety notes, moderation history, and communications with Yonora.	Handle requests, investigate abuse, protect users, enforce policies, and comply with legal duties.
Payments (if offered)	Purchase status, plan type, receipts, billing identifiers, and transaction records from payment providers or app marketplaces.	Provide paid features, prevent fraud, support refunds, comply with tax/accounting obligations. Yonora avoids storing full payment card numbers.

2. How Yonora protects information

Transport security: traffic between your device and Yonora uses encrypted connections such as TLS/HTTPS.
Call security: audio and video calls are established with WebRTC and are encrypted in transit between participating devices where supported. Call media is not recorded or stored by Yonora.
Cloud security: messages and media stored for account sync are kept in access-controlled databases or storage using role-based controls, row-level access controls, least-privilege permissions, and audit/security monitoring where available.
Access controls: only authorized personnel and service providers may access information for defined business, support, security, or legal reasons.
Data minimization: Yonora aims to collect only what is needed to provide, secure, support, and improve the Service.
Security response: if a legally reportable breach occurs, Yonora will assess, contain, investigate, document, and notify affected users or regulators when required by applicable law.

3. How Yonora uses information

Provide the Service: create accounts, deliver messages and media, connect calls, sync chats, provide linked devices, show call history, support groups, and send notifications.
Protect users and Yonora: detect spam, malware, scams, fraud, compromised accounts, child-safety risks, illegal activity, and violations of the Terms.
Provide support: respond to requests, verify users, troubleshoot issues, process account deletion, and communicate service updates.
Improve reliability: use diagnostics, crash reports, performance data, and de-identified or aggregated analytics to improve app stability and security.
Legal compliance: comply with valid legal process, tax/accounting duties, privacy requests, consumer-protection rules, mobile app marketplace requirements, and safety obligations.
Business features: provide tools for business accounts, including profiles, catalogs, customer chats, and order-related communications.

4. Legal bases and privacy choices

Where a legal basis is required, Yonora relies on performance of a contract, consent, legitimate interests, legal obligations, and vital or public-interest grounds when applicable. You can manage many choices in the app and device settings.

Choice	What you can do
Profile	Edit your profile name, photo, username, and other available settings.
Messages and media	Delete messages, clear chats, use disappearing messages where available, and delete your account.
Contacts and permissions	Grant or revoke contacts, photos, camera, microphone, notifications, and other device permissions in app or device settings.
Blocking and reports	Block users and report abusive or illegal content in the app where available or through support.
Marketing	Opt out of marketing communications if Yonora sends any. Yonora does not use message or call content for advertising profiles.
Targeted advertising/sale	Yonora does not sell personal data and does not use message content for targeted advertising. If that ever changes, Yonora must update this Policy and provide legally required choices.

5. Who Yonora shares information with

People and groups you choose: recipients see your profile information and the messages, media, calls, and content you send to them.
Service providers: hosting, database, storage, realtime delivery, push-notification, security, analytics, support, and payment providers acting on Yonora instructions and under appropriate confidentiality/security duties.
Businesses you message: if you communicate with a business account, that business receives and manages that conversation and may have its own privacy practices.
Legal and safety reasons: Yonora may preserve or disclose information if required by law, valid legal process, or when needed to protect users, Yonora, or the public.
Corporate transactions: information may transfer in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to this Policy or protections that are no less protective where required by law.
With consent: Yonora may share information with your direction or consent.

6. Data retention and deletion

Data type	Retention approach
Account/profile	Kept while your account is active and deleted or de-identified after account deletion, subject to legal and safety exceptions.
Messages/media	Kept so chats work across devices until you delete them, a timer deletes them, recipients delete them, or your account is deleted. Recipient copies may remain.
Call logs	Kept until cleared or account deletion, subject to legal and security exceptions. Call audio/video content is not recorded or stored by Yonora.
Support/legal/safety	Kept as long as reasonably needed for support, disputes, security, fraud prevention, legal compliance, child safety, or enforcement.
Backups	Protected backups may retain deleted data for up to 90 days before purge or overwrite unless law requires longer retention.
Aggregated/de-identified	May be retained for analytics, safety, reporting, and service improvement where it no longer identifies you.

7. Your rights

Depending on where you live, you may have rights to know/access, delete, correct, port, limit use/disclosure, opt out of sale/sharing or targeted advertising, object, restrict processing, withdraw consent, appeal a decision, or complain to a regulator. Yonora will honor applicable local rights after reasonable verification and subject to legal exceptions.

Region	Rights Yonora is prepared to handle
Maryland	Access/know, correction, deletion, limit use/disclosure where required, opt-out rights, appeal, and equal treatment rights under applicable Maryland privacy law.
United States	State privacy rights where applicable, including deletion, access/know, correction, portability, opt-out controls, non-discrimination/equal treatment, and appeal where required.
California	Know/access, deletion, correction, opt-out of sale/sharing, limit sensitive personal information where applicable, non-discrimination, and Global Privacy Control where required.
EU/EEA, Switzerland, UK	Information, access, rectification, erasure, restriction, portability, objection, automated-decision rights, complaint rights, and transfer safeguards where required.
Other global regions	Local privacy rights in countries such as Canada, Brazil, India, Australia, Singapore, South Africa, and others where applicable. Requirements vary and may require local procedures.

8. Children and teen privacy

Yonora is not directed to children under 13 or the higher minimum age required in a user's country. If Yonora learns that an underage child has created an account, Yonora will delete or restrict the account as required by law. For teenagers, Yonora may use privacy-by-default, safety-by-default, limited profiling, limited contact discoverability, content reporting, blocking, and other protections where required or appropriate.

9. International transfers

Yonora and its service providers may process information in the United States and other countries. Where legally required, Yonora will use appropriate safeguards for cross-border transfers, such as contractual safeguards, adequacy decisions, transfer impact assessments, or other lawful transfer mechanisms.

10. Changes to this Policy

Yonora may update this Policy to reflect changes in the Service, providers, laws, safety practices, or data uses. For material changes, Yonora will provide notice through the app, website, email, or another reasonable method where required.

11. Contact

Privacy requests: privacy@yonora.net
Legal questions: legal@yonora.net
Support: support@yonora.net
Data controller: Yonora LLC, operator of yonora.net.
Mailing address: 7169 Fairbrook Road, Windsor Mill, MD 21244, United States